Frequently Asked Questions

We're here to help. If you don't find your answer below, reach out to our team—we're always happy to support you.

Product & Absorbency

What absorbency level is the Everyday Moderate Flow Brief?

The Everyday Moderate Flow Brief is designed for light to moderate flow. It's perfect for periods, light leaks, and everyday wear, offering reliable protection without bulk.

How does Omerae absorbent underwear work?

Our briefs feature a multi-layer gusset with absorbent fabric that wicks moisture away from your skin, keeping you dry and comfortable. The gusset extends to the back for fuller coverage and peace of mind.

Can I wear Omerae underwear overnight?

The Everyday Moderate Flow Brief is designed for all-day wear and can be worn overnight for light to moderate flow. For heavier overnight protection, we're developing a Heavy Flow & Night Brief (coming soon).

How many hours of protection does it provide?

Protection time varies based on your flow. For light to moderate flow, the Everyday Brief provides comfortable all-day wear. We recommend changing as needed based on your comfort and flow level.

Sizing

How does Omerae sizing work?

Omerae uses a neutral number-based sizing system (01-16) that's measurement-led, not assumption-led. We don't use traditional letter sizing (XS, S, M, L) because we believe fit should be based on your body, not a label. Use our Size Guide to measure your waist and hips, then find your size in the chart.

What if my waist and hip measurements fall into different sizes?

This is common and completely normal. Choose the size that matches your hip measurement, as this ensures proper coverage and comfort. The waistband is designed to be flexible and supportive without digging in.

How do I measure myself for the right size?

Measure your natural waist (the narrowest part of your torso) and your hips (the fullest part). Use a soft measuring tape and keep it parallel to the floor. Find your measurements in our Size Guide to determine your size. If you're unsure, reach out—we're here to help.

Fit

What is Balanced Fit?

Balanced Fit is designed for proportional waist-to-hip ratios with a mid-rise waistband and moderate seat coverage. This fit stays in place, moves with your body, and provides extended back coverage. It's designed to prevent rolling, digging, and riding up. Learn more in our Fit Guide.

Will you offer other fit profiles?

Yes. We're developing additional fits including Curve Fit (for more hip and seat coverage), Petite Fit (for shorter rise), and Support Fit (for tummy support). Balanced Fit is our first fit, designed to work beautifully for many body types. We'll share more as these fits become available.

What is the 3D Fit Check?

We're developing a 3D Fit Check experience to help you find the best Omerae fit based on your unique shape, proportions, and comfort preferences—not just your measurements. This tool will guide you to the fit that works best for your body. For now, use our Size Guide and Fit Guide to find your best match.

How do I know if Balanced Fit is right for me?

Balanced Fit works beautifully for many body types, especially if you have proportional waist-to-hip measurements and prefer a mid-rise silhouette. If you're unsure, explore our Fit Guide or reach out to our team—we're here to help you find the right fit.

Care

How do I care for my Omerae underwear?

Machine wash cold with like colors. Hang dry or lay flat to dry. Do not bleach, iron, or dry clean. Proper care ensures your Omerae underwear stays soft, absorbent, and long-lasting.

How long will my Omerae underwear last?

With proper care, your Omerae underwear is designed to last for years. We recommend washing after each wear and following our care instructions to maintain absorbency and fabric quality.

Can I use fabric softener?

We recommend avoiding fabric softener, as it can reduce absorbency over time. Instead, wash with a gentle, fragrance-free detergent for best results.

Shipping & Returns

Do you offer free shipping?

Yes. We offer free shipping on orders over $75 within Australia.

What is your return policy?

We offer 30-day returns and exchanges. If your Omerae underwear doesn't fit as expected, reach out and we'll help you find the right size or fit. Items must be unworn, unwashed, and in original packaging for hygiene reasons.

Can I exchange for a different size?

Yes. We offer exchanges within 30 days of purchase. If your brief doesn't fit as expected, reach out and we'll help you find the right size.

How long does shipping take?

Standard shipping within Australia takes 5-7 business days. You'll receive tracking information once your order ships.